The problem

A snack or restaurant in Casablanca loses orders every day: the phone rings during rush hour, nobody picks up, and clients go elsewhere. Taking orders by hand also causes errors and forgotten items.

The solution, step by step

  1. Create a WhatsApp Business account with a product catalog (menu, prices, photos).
  2. In n8n, set up a workflow triggered by every incoming WhatsApp message.
  3. Connect an AI node that reads the message, greets the client and asks the three key questions: items, delivery or pickup, address.
  4. Once the order is complete, the workflow sends a recap message with the total and estimated time for the client to confirm.
  5. Every confirmed order is written to a Google Sheets row: time, client, items, total, status.
  6. The kitchen screen displays the sheet, and staff simply mark orders as done.

    7. Result and estimated gains

    • Zero missed orders during rush hour, even with one person in the kitchen.
    • Around 2 hours saved daily on phone handling.
    • Typical revenue increase of 15 to 25% within the first two months, simply by capturing orders that used to be lost.