The problem
A 40-room hotel in Essaouira sells almost no extras: guests discover the spa or the transfer service only at check-in, when their plans are already made. The front desk has no time to call every arrival.
The solution, step by step
- Export tomorrow-plus-5-days arrivals daily from the booking system to Google Sheets.
- A Make scenario sends each guest a welcome Gmail at J-5: practical info plus three extras with prices (airport transfer, hammam-spa slot, sunset dinner).
- At J-2, a short WhatsApp Business message repeats the transfer offer with a one-tap yes/no.
- Answers land back in the sheet; the front desk prepares confirmed extras only.
- A monthly tally shows which offers convert best to adjust wording and prices.
- 15 to 25% of guests book at least one extra before arrival.
- Average revenue per booking grows by 80 to 150 MAD.
- Guests arrive already organized — smoother check-ins and better reviews.