The problem
A car rental agency near Agadir airport gets availability questions at all hours, mostly from tourists before their flight. Slow answers mean the client books with a competitor; and check-ins drag because documents arrive at the counter.
The solution, step by step
- The fleet lives in Google Sheets: vehicle, category, daily rate, bookings with dates.
- An n8n workflow reads incoming WhatsApp Business messages, checks real availability for the requested dates and answers with matching cars, prices and photos.
- When the client picks one, the bot blocks the dates in the sheet and requests driving license photo and flight number.
- A Gmail confirmation goes out with the contract summary; the counter receives a daily pickup list with documents already attached.
- The day before return, a message confirms the drop-off time and fuel policy.
- Response time drops from hours to under a minute — decisive against competitors.
- No more double bookings, since availability comes from one live sheet.
- Counter check-in takes 5 minutes instead of 20, and reviews mention it.