The problem
A shuttle operator handles 40 daily bookings by phone and messages. Flight times get miscopied, drivers show up at the wrong terminal, and evening requests go unanswered.
The solution, step by step
- Publish a WhatsApp Business number on the website and booking platforms.
- A Make scenario reads each message and an AI step extracts flight number, date, passengers and hotel.
- The bot confirms the price and pickup time, then writes the booking to Google Sheets.
- Each morning, the sheet auto-assigns rides to drivers and sends each one their day plan on WhatsApp.
- Clients get an automatic message with driver name and plate number one hour before pickup.
- Bookings handled 24/7, including the 30% that used to arrive after hours.
- Dispatch errors near zero thanks to structured data.
- One dispatcher role freed, worth about 4 000 MAD/month.