The problem

A mechanical garage in Casablanca sees most clients once and never again — not because they are unhappy, but because nobody reminds them. Oil changes, brake checks and technical inspections all have predictable dates.

The solution, step by step

  1. After each job, the mechanic logs in Airtable: client, plate, service done, mileage, next due date.
  2. A Make scenario checks daily for services due in 7 days.
  3. The client gets a WhatsApp Business message: "Your Dacia is due for an oil change — reply 1 to book this week, 2 for next week."
  4. Replies create a slot in the garage calendar; a reminder fires the day before.
  5. Clients silent after two messages get one final offer with a small discount.

    6. Result and estimated gains

    • 30 to 40% of reminded clients book a service.
    • Recurring revenue becomes predictable, smoothing slow weeks.
    • The garage builds a real client file — an asset most competitors do not have.