The problem

A medical practice in Casablanca loses 15 to 20% of its slots to no-shows. The secretary spends an hour a day calling patients, often without reaching them.

The solution, step by step

  1. Keep the appointment book in Google Calendar, one event per patient with their phone number.
  2. In Make, schedule a scenario that scans tomorrow's appointments every evening.
  3. Send each patient a WhatsApp Business reminder with date, time and doctor's name, plus a "confirm / reschedule" reply option.
  4. Send a second short reminder 2 hours before the slot.
  5. If a patient cancels, notify the secretary instantly so the slot can be reassigned from the waiting list.

    6. Result and estimated gains

    • No-shows drop from 18% to under 7% in the first month.
    • About 1 hour saved daily on reminder calls.
    • 10 to 15 extra consultations per week recovered from freed slots.