The problem
A microfinance institution serving small merchants processes hundreds of applications a month. Field agents spend most visits collecting missing papers, and inconsistent files slow the credit committee.
The solution, step by step
- Applicants send documents to a WhatsApp Business number: ID card, activity proof, three months of receipts or statements.
- A Make scenario stores everything in Airtable under one application record.
- Claude reads the documents, extracts identity, activity, revenue estimates, and flags inconsistencies (dates, names, amounts that do not match).
- The application gets a completeness score and a summary sheet; incomplete files trigger an automatic list of missing items to the applicant.
- Field agents visit only applicants with complete files, checklist in hand; the committee reviews standardized summaries.
- Field visits per approved loan drop from 3 to 1 on average.
- Committee preparation time per file falls by half.
- Faster answers to applicants — days instead of weeks — with human decision kept at every step.