The problem

An insurance broker in Casablanca handles claims by phone and paper. Files arrive incomplete — missing photos, wrong dates, no police report number — and each back-and-forth adds days before the insurer even opens the case.

The solution, step by step

  1. The broker publishes one WhatsApp Business number for claims.
  2. An n8n workflow greets the insured and collects, step by step: policy number, date and place, description, photos of damage and documents.
  3. Claude checks completeness against the insurer's checklist and asks for exactly what is missing, in French or Darija-friendly wording.
  4. The structured claim is stored in Airtable with all attachments; the agent reviews and validates.
  5. n8n generates the standard claim form pre-filled and emails it to the insurance company, with status updates sent back to the insured.

    6. Result and estimated gains

    • Complete files on first submission jump from 40% to over 90%.
    • Average time to submit a claim drops from 4-5 days to under 24 hours.
    • Clients feel taken care of at the worst moment — the broker's best retention tool.