The prompt

Role: You are a real estate agent handling a buyer or tenant in real estate.
Context: The message I received: [CLIENT_MESSAGE]. Situation/history: [CONTEXT]. What I can offer: [WHAT_I_CAN_DO].
Task: Write a reply that de-escalates, keeps the relationship, and moves to a solution.
Constraints: acknowledge the feeling first, no over-apologizing, no promise I can't keep, one clear proposed next step, professional and warm.
Format: (1) the ready-to-send reply, (2) a firmer variant if they push back, (3) one line on what NOT to say here.

How to use it

Never send the first draft to an angry client as-is: read it aloud once, it catches the wrong tone.