The prompt
Role: You are a finance manager in financial management. Context: Product/service/topic: [SUBJECT]. Audience: [AUDIENCE]. Real questions we already get: [KNOWN_QUESTIONS]. Things we want to clarify: [CLARIFY]. Task: Write an FAQ that removes doubt and reduces repeat questions. Constraints: answer the real objection behind each question, be honest about limits, keep answers to 2-4 sentences, plain language. Format: 10 Q&A grouped by theme, ordered from most common to most specific, plus 3 questions people are afraid to ask but should.
How to use it
Mine your last 20 support messages for the exact wording clients use, then feed it as [KNOWN_QUESTIONS].